Fonelora Privacy Policy

Last Updated: March 27, 2026

1. Introduction

At Fonelora, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you access our website, use our software, or interact with our services (collectively referred to as “Services”). It also outlines your rights regarding the information we collect about you and how you can exercise these rights. By using Fonelora, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue using our Services.

Fonelora complies with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, which governs the collection, use, retention, and protection of personal data. This Privacy Policy ensures our practices align with Hong Kong privacy laws.

Legal Basis for Processing:

We process your personal data based on your consent, the performance of a contract, compliance with legal obligations, and our legitimate interests, as detailed below.

2. Information We Collect

To provide and improve our Services, we collect information in various ways. This includes both the information you provide directly and the data we collect automatically.

2.1 Information You Provide

The information you may provide when using Fonelora includes but is not limited to:

(a) Personal Identification Information: Includes your name, email address, phone number, and billing details when you create an account, purchase our products, or communicate with our customer service.
(b) Payment Information: When you purchase a product or subscription, we collect payment details such as credit card numbers or other financial information required for processing.
(c) Support Interactions: Information provided during interactions with our support team, including inquiries, issues reported, or feedback.

2.2 Information Collected Automatically

We automatically collect certain data when you use our Services:

(a) Usage Data: Information about your interaction with our Services, such as browsing history, pages visited, time spent on each page, and links clicked.
(b) Device Information: Details about the device you use to access Fonelora, including your device type, operating system, browser type, IP address, unique device identifiers, and language settings.
(c) Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to collect data about your activity on our website and improve user experience. See Section 6 for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

(a) Social media platforms if you interact with our pages or use your social media account to sign in.
(b) Partners and service providers who assist us in payment processing, fraud detection, and analytics.

3. How We Use Your Information

We process the information we collect to operate, improve, and personalize our Services. Specific uses include:

(a) Providing Services: To process transactions, authenticate users, and deliver the products and services you request.
(b) Improving Services: To understand how users interact with our Services, allowing us to enhance functionality, user experience, and overall performance.
(c) Communication: To send you updates, newsletters, marketing materials, and other information that may be of interest to you. You can opt out of receiving promotional communications at any time.
(d) Support: To provide customer support, respond to inquiries, and address technical issues.
(e) Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

(a) Service Providers: With third-party vendors and service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These parties are obligated to protect your information and use it solely for the purposes we specify.
(b) Legal Requirements: If required by law or in response to valid legal processes, we may disclose your information to law enforcement agencies, courts, or other governmental authorities.
(c) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.
(d) Cross-Border Data Transfers: We may transfer your personal data to third parties located outside your jurisdiction, including countries where data protection laws may not be as comprehensive as those in your country. If we do so, we will take steps to ensure that your personal data is protected.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

(a) Encryption: Data is encrypted during transmission using industry-standard protocols such as HTTPS and TLS.
(b) Access Controls: Restricted access to personal data, ensuring only authorized personnel can access sensitive information.
(c) Regular Audits: Periodic assessments of our systems to detect vulnerabilities and implement necessary updates.

Despite our efforts, no security system is foolproof. You are responsible for keeping your account credentials secure and notifying us of any unauthorized access.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the nature of the data and the purposes for which it was collected.

(a) Legal obligations require the retention of certain data.
(b) Active account status and ongoing use of our Services.
(c) Specific requests for deletion or data retention preferences expressed by you.

When data is no longer required, we securely delete or anonymize it.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

(a) Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
(b) Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
(c) Opt-Out: You may opt out of receiving promotional communications from us at any time.

8. Children's Privacy

We obey the Children’s Online Privacy Protection Act. Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services indicates acceptance of the updated policy.