Fonelora Refund Policy Details

At Fonelora, customer satisfaction is our top priority. We encourage users to try the free version before purchasing to ensure the product meets their needs. If you are not satisfied, we offer a money-back guarantee under the conditions below.

Money-Back Guarantee

Fonelora offers a tiered refund policy based on your subscription plan:

• 7-day refund for monthly plans
• 30-day refund for quarterly plans
• 60-day refund for yearly and lifetime plans

Refund requests must be submitted within the applicable period. Please note that requests outside this timeframe may not be eligible.

Eligible Refund Reasons

You may qualify for a refund under the following conditions:

• Duplicate or accidental purchase Contact our support team for help with any issues. You were charged more than once for the same product or mistakenly purchased the wrong plan.
• Unintended automatic renewal Contact our support team for help with any issues. Your subscription was renewed automatically, and you did not intend to continue the service, provided the request is made within a reasonable time after the charge.
• Activation or delivery issues Contact our support team for help with any issues. You did not receive a valid license, activation code, or account access after purchase, and the issue was not resolved by our support and dev team.
• Unresolved technical problems Contact our support team for help with any issues. The product experiences technical issues that prevent normal use, and these issues cannot be resolved within 5 business days after contacting support.
• Service not as described Contact our support team for help with any issues. The product does not function according to the features or descriptions stated on the official website.

Non-Refundable Cases

Refunds will generally not be issued in the following situations:

• Requests outside the refund period Contact our support team for help with any issues. The refund request is submitted after the applicable money-back guarantee period has expired.
• Personal preference or expectation mismatch Contact our support team for help with any issues. The product functions as described, but does not meet your personal expectations or intended use.
• Improper use or incompatible devices Contact our support team for help with any issues. Issues caused by incorrect operation, failure to follow instructions, or use on unsupported devices or systems.
• No prior contact for technical issues Contact our support team for help with any issues. A refund is requested without first contacting the support team to troubleshoot or resolve the problem.
• Email delivery issues not caused by the system Contact our support team for help with any issues. Delays or failure in receiving license information due to spam filters, blocked emails, or incorrect email address provided during purchase.

Refund Process

• Approved refunds will be issued to the original payment method
• Refund processing time may vary depending on your bank or payment provider
• Once refunded, your subscription will be canceled and access will be revoked

How to Request a Refund

To request a refund, please contact our support team

• Order ID / Email used for purchase
• Reason for the refund request

Our team will review your request and respond within 24 hours.

Fonelora values customer feedback and suggestions. If you have any questions or need assistance, please feel free to contact our support team — we’re always here to help.

Thank you for your support and understanding.